Privacy Policy

1. Data controller

This Privacy Policy explains how Homehow, operated by Homehow, processes your personal data under the GDPR (Regulation (EU) 2016/679) and applicable Italian law. For any privacy question, contact us at hola@myhomehow.com.

2. Data we process

• Account data: email address, name and sign-in identifiers (including Google sign-in).
• Content you create: information about your homes, pets and sitter instructions, which may include third-party data you enter (e.g. emergency contacts).
• Billing data: handled by the Merchant of Record (Lemon Squeezy, LLC); we only retain customer and subscription identifiers and your plan status, not your full card details.
• Technical data: usage logs and IP addresses, which for certain anti-abuse purposes we store in pseudonymised (hashed) form.
• Communications: the messages you send us via support or feedback.
• Newsletter: your email address, if you voluntarily subscribe.

3. Purposes and legal bases

• Providing the Service and managing your account — performance of the contract (Art. 6(1)(b) GDPR).
• Processing payments and issuing invoices — performance of the contract and legal obligation (Art. 6(1)(b) and (c)).
• Security and prevention of fraud and abuse — legitimate interest (Art. 6(1)(f)).
• Sending the newsletter — consent (Art. 6(1)(a)), withdrawable at any time.
• Handling your requests and communications — legitimate interest and performance of the contract.

4. Security and encryption

We apply appropriate technical and organisational measures. Certain sensitive content fields are encrypted at rest using a per-user encryption key, which is itself protected by a service master key.

5. Recipients and processors

We rely on providers that process data on our behalf:

• Lemon Squeezy, LLC — payments, billing and taxes (Merchant of Record).
• Resend — sending transactional and newsletter emails.
• Cloudflare — hosting, content delivery, image storage and access control.
• Neon — managed database.
• Google — sign-in when you choose "Continue with Google".

6. International transfers

Some providers may be located outside the European Economic Area. Where that is the case, transfers rely on adequacy decisions or on Standard Contractual Clauses approved by the European Commission.

7. Data retention

We keep your data while your account is active and for as long as necessary to meet legal obligations (e.g. tax). If you delete your account, we erase your content and associated data — including stored files and subscription information — except what we must retain by law.

Data about people who open a guide without an account is deleted automatically after 90 days: the visit log (only the date each link was last opened stays, so the owner knows the guide arrived), the IP-derived code and browser of the last PDF download, and messages sent from the form without an account.

8. Your rights

Under the GDPR, you have the right to:

• access, rectification and erasure of your data;
• restriction of and objection to processing;
• data portability;
• withdraw consent at any time, without affecting the lawfulness of prior processing.

9. How to exercise your rights and complain

To exercise your rights, contact us at hola@myhomehow.com. You also have the right to lodge a complaint with the competent supervisory authority: in Italy, the Garante per la protezione dei dati personali (www.garanteprivacy.it).

10. Third-party data you enter

If you add personal data of third parties, you are responsible for informing them and for having a legal basis. We process that data as a processor, on your behalf and solely to provide the Service.

11. Children

The Service is intended for people aged 18 or over and is not directed at children. We do not knowingly collect data from minors.

12. Cookies

We use only strictly necessary cookies for the operation of the Service (for example, to keep you signed in). We do not use advertising cookies or third-party tracking cookies for commercial purposes. See our Cookie Policy for details.

13. Changes to this Policy

We may update this Policy. We will inform you of material changes by reasonable means.

14. Contact

Controller: Homehow. Privacy: hola@myhomehow.com. See also our Terms of Service.