Terms of Service

1. General information and acceptance

These Terms of Service ("Terms") govern access to and use of Homehow ("the Service"), operated by Homehow ("we" or "the Provider").

By creating an account or using the Service you accept these Terms. If you do not agree, do not use the Service.

2. Description of the Service

Homehow lets property owners create digital guides for their homes and pets and share them with sitters through temporary access links. Available features depend on the plan you hold.

We may modify, suspend or discontinue features of the Service, giving reasonable notice where a change is material.

3. Accounts and eligibility

You must be at least 18 years old and provide accurate, up-to-date information.

You are responsible for keeping your credentials confidential and for all activity carried out through your account.

4. Acceptable use

When using the Service you agree not to:

• use it for unlawful purposes or in breach of these Terms;
• upload illegal or offensive content, or content that infringes third-party rights;
• attempt to breach security, access other users data, or interfere with the operation of the Service;
• send unsolicited communications (spam) or collect third-party data without a legal basis.

5. Your content and third-party data

You retain ownership of the content you enter. You grant us a limited licence to host and process it solely to provide the Service.

If you include personal data of third parties (for example emergency contacts or sitters), you confirm you have a legal basis to do so and are responsible for that processing. Processing of personal data is governed by our Privacy Policy.

6. Plans, pricing and billing

The Service offers a free plan (Free) and a paid plan (Plus). Plus prices are shown on the billing page and include applicable VAT.

Plus is purchased as a one-time payment that permanently unlocks its features (lifetime access). There are no billing cycles and no recurring charges.

Payments, billing and taxes are handled by Lemon Squeezy, LLC as Merchant of Record, acting as the seller and issuing the corresponding invoice.

7. Cancellation and right of withdrawal

As Plus is a one-time, non-renewing purchase, there is no subscription to cancel: no further charges are made after purchase. Subscriptions taken out before the switch to one-time pricing may be cancelled at any time from the billing page, effective at the end of the paid period.

Right of withdrawal (consumers): under the Italian Consumer Code (D.lgs. 206/2005) and Directive (EU) 2011/83, you have 14 days to withdraw from a distance contract. As this is a digital service with immediate access, by starting to use the Service within that period you request its immediate performance and acknowledge that the right of withdrawal may be lost once the service has been fully performed, or that you may be charged the proportionate amount already provided.

Refunds, where applicable, are handled by Lemon Squeezy, LLC through its customer portal.

8. Intellectual property

The Service, its software, design and trademarks belong to the Provider or its licensors and are protected by applicable law. No right is granted other than to use the Service in accordance with these Terms.

9. Availability and no warranty

The Service is provided "as is" and "as available". We do not warrant that it will be uninterrupted or error-free, though we make reasonable efforts to keep it available and to protect your data.

The above does not exclude or limit any statutory warranties that apply mandatorily to consumers.

10. Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages or loss of profit. Nothing in these Terms limits liability that cannot be excluded by law, including for wilful misconduct or gross negligence and mandatory consumer rights.

11. Data protection

We process personal data in accordance with the GDPR (Regulation (EU) 2016/679) and applicable Italian law. See our Privacy Policy to learn what data we process, on what legal basis, and how to exercise your rights.

12. Changes to the Terms

We may update these Terms. We will inform you of material changes by reasonable means. Continued use of the Service after they take effect constitutes acceptance.

13. Suspension and termination

We may suspend or close accounts that breach these Terms or the law. You may close your account at any time; when you do, your data is deleted as described in the Privacy Policy.

14. Governing law and jurisdiction

These Terms are governed by the law of Italy. For consumers, the competent forum is their place of residence or domicile under mandatory law. In all other cases, the courts of Milano have jurisdiction.

15. Contact

For any question about these Terms, contact us at hola@myhomehow.com.